If your plate arrives damaged or broken, it will be replaced at no cost to you.
Notify help@keepsakeplates.com and please include the 6 digit number on the mailing label
Our plates are hand-made and fired TWICE (the reason it takes 4-5 weeks) in a kiln at 1200 degrees, which fuses the ink decals into the porcelain china permanently. The benefit is that it can sit in direct sunlight for years and never fade. The down side is that if a mistake is made, IT CAN NOT BE CHANGED. The plate would need to be remade.
Solving the problem of a mistake is simple, but not without a cost. If it was our mistake we redo your order in our very next shipment, at no cost to you. In the event the information was given incorrectly, then we have no choice but to charge full price for the corrected plate, as we go through the entire process again. Therefore, we urge you to double-check your information for correctness before submitting your order
We keep orders on file for six months. In the event that there is an error, the 6 digit tracking number on the label helps us find your original order.